Política de envío

Order Processing and Production Lead Times

We process, pack and ship orders Monday through Friday. Orders may ship in as few as 24 hours, and some may take up to 15 business days.

Most Standard Signs: Up to 5 business days
Oversize and Custom Signs: Up to 15 business days
Rush Services: Variable; please contact us for a quote.

A customer service representative can confirm an estimated ship date for your order upon receipt. Please note that this date is not a guaranteed delivery date. The estimated shipping date provided for your order is based on current production lead-times. Production lead times are subject to change as production volumes fluctuate. If your project is time-sensitive, please contact us at 866-406-7869 for the most current lead time estimates.

Shipping Costs

We base shipping costs on carrier, shipping speed, weight, and distance. Under some circumstances, we may offer promotional shipping rates, at our sole discretion. Not all items are eligible for promotional shipping. We will indicate during the checkout process whether a particular item is eligible for promotional shipping.

Rush Processing

Rush processing is available upon request. Availability and fees vary based on current production volumes. We will make every effort to honor requests for rush processing, but cannot guarantee them unless we have been contacted before your order is placed. Please contact our customer service department at 866-406-7869 for further information and to request a Rush Processing quote.

Parcel Deliveries

A third party vendor has been contracted to perform your delivery service. We ship most orders via UPS. Please note that American Sign & Signal Corporation is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.

Deliveries are made Monday through Friday with no advance call. Online orders will receive an email with tracking information within 24 hours of shipment. Orders placed with our customer service department are may not always be automatically supplied with tracking information; however, you may request that this information be sent to you at any time.

The carrier will make three delivery attempts. After the third attempt at a failed delivery, the package(s) will be returned to our warehouse and you will be responsible for any return, storage or redelivery fees associated with the shipment.

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged, or incorrect packages, please retain all original packaging and take clear photos of the damage. Contact us at 866-406-7869 within 24 hours of delivery with this information.

You may be charged additional fees if the delivery address you have supplied us is determined to be incorrect and must be changed by the carrier. Please make sure that the shipping address you have supplied is a valid, physical shipping address. We cannot deliver to PO boxes.

In the event that your order exceeds the size or weight restrictions imposed by the carrier, American Sign & Signal Corporation reserves the right to use a third party freight carrier for shipment. We may reach out to you using the phone number and/or email address provided at the time of checkout to confirm that you can recieve a freight shipment on one or more pallets.

Freight Deliveries

A third party vendor has been contracted to perform your delivery service. Most freight orders are shipped via R+L Carriers. Please note that American Sign & Signal Corporation is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the scheduled delivery day and time window. The delivery company is not responsible for off-loading your product(s) upon delivery. Please make sure that you have the appropriate staff and equipment available to receive your delivery, including but not limited to a forklift, pallet jack or loading dock. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is between you and American Sign & Signal Corporation. Neither American Sign & Signal Corporation nor the third party delivery company that has been contracted by American Sign & Signal Corporation to perform the delivery will be held responsible if you decide to hire a third party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

Please be sure to sign the delivery receipt in the presence of the delivery representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us at 866-406-7869 within 48 hours of delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For other problems with your order, please refer to our Return Policy.

Should you discover any hidden damage after delivery, please contact our customer service department at 866-406-7869. Shortages, errors and other discrepancies not incurred during delivery must be reported to us within 15 days of receipt of shipment.

International Shipping

At this time, we do not directly ship to addresses outside of the continental USA.

Freight Forwarding Policy

We are happy to ship your order to a freight forwarding company. However, please be aware that our responsibility for your package ends once it is delivered and signed for at the address of your freight forwarding service. Once the package is in the possession of the freight forwarder, we are no longer liable for any loss, damage, or theft that occurs during the onward international transit.

All claims for packages damaged or lost after confirmed delivery to the freight forwarding address must be filed directly with your freight forwarding service. We cannot file these claims on your behalf or issue a refund for the portion of the journey handled by the freight forwarder. If your package is lost by the carrier before it reaches the freight forwarding address, we will assist with the claims process and issue a replacement or refund, at our discretion.

All customs duties, taxes, and fees for international shipments from the freight forwarder to your final destination are the responsibility of the customer. You must resolve any issues regarding your package after it has been delivered to the freight forwarder directly with that company. Our standard return and refund policies do not extend to packages after they have been received by a freight forwarding service.

By placing an order with a freight forwarding address, you agree to these terms.

International Returns via Freight Forwarder

Our standard return and refund policy only applies to the leg of the journey from our warehouse to the freight forwarder. We do not accept returns for orders that have been shipped internationally by a third-party service.

For an item received damaged or defective at the freight forwarder's address, you must notify us immediately so we can assess the situation. Claims for returns or refunds based on damage must be made before the package is shipped internationally by the freight forwarding service.

The customer is responsible for all costs associated with returning an item to us from a freight forwarding service.

Customs, Duties, and Fees

All customs fees, import duties, taxes, and any other charges imposed by the destination country are your sole responsibility. We are not liable for these fees and will not provide a refund if you refuse to pay them, causing the package to be returned or abandoned.

The customer is responsible for providing the freight forwarder with the correct documentation for customs clearance. We are not responsible for delays or issues caused by missing or incorrect customs information.